FAQs

Order

  • What do I need to order?

    Before you order, you will need to do two things. You need to create and account and you need to know the appropriate size for the PICC Line Cover. Visit our size guide to find your size. 

  • Do I need to register before buying?

    Yes you do. When you register and create your account, we will remember your information so that your checkout process is quick and painless! You will also be able to store all your addresses, manage your email preferences and check your order history as well. If you do not want to receive C+W updates you do have the options to opt out of emails.

  • What will you do with my information after I register?

    Personal information relating to you and your order history are only available to you when you provide the correct password that you create when registering. After providing your password, you can edit or delete your information at any time from the "your account" page. We will only use your information in accordance with our privacy policy found here.

  • What if I forget my password?

    No problem at all. You can reset your password by clicking the “forgot your password” link on the customer login page and we will send you an email with a link to reset it. For security purposes, we cannot give out passwords over the phone or email them to a different email address than the one used to register.

  • How do you know my name when I visit your site?

    We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major web sites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this. For more information on cookies and how we use them please visit our privacy policy here.

  • Is my order secure?

    The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Care+Wear. 

    Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

    The "http" in the web address will be replaced by "https"
    Depending on the browser, you will see either a padlock or a solid key in the lower section of the browser window. 

    Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Care+Wear website.

  • Order verification

    Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors that may appear on our website.

  • Wholesale Orders

    Would you like to carry Care+Wear in your stores? Fill out the form here and a member of the Care+Wear team will get back to you shortly.

Product

  • How is the PICC Line Cover antimicrobial?

    Our PICC Line Covers are treated with an antimicrobial treatment. The treatment is an EPA approved antimicrobial composition for treating textiles that provides antimicrobial properties to the PICC Line Cover. It also enables the PICC Line Covers to be odor-free and have wicking properties.

  • How should I care for my PICC Line Cover?

    Washing your PICC Line Cover is easy! Place the PICC Line Cover in the washing machine in cold water with like colors and run a delicate cycle. Tumble dry low or lay flat to dry. Do not bleach the PICC Line Cover.

  • How do I wear the PICC Line Cover?

    Place the PICC Line Cover over your dressing, the fit should be snug but not too tight. The breathable mesh window should be placed directly over the dressing and line site. You should also remove your PICC Line Cover daily to inspect the PICC line site for infection.

  • What is a PICC Line?

    Learn More about PICC Lines

Size

  • How do I choose the right size?

    We have developed a customized size guide to ensure that you have a PICC Line Cover that is comfortable and protective! Size Guide

  • Sizing & Instructions

    Have a friend measure the circumference of your bicep.
    Compare the measurement to the chart below to find out which size is right for you Size Guide
  • What do I do if my size is between the two measurements?

    We recommend that you size down.

Shipping & Returns

  • Shipping Options

    We offer multiple shipping options including free USPS shipping. Please note that all USPS shipping times are estimated and not guaranteed. For urgent guaranteed delivery, please select FedEx, UPS or overnight. You can choose your shipping carrier and rate at checkout. For international shipping, you are responsible for all customs charges. 

  • Not happy with your PICC Line Cover size or color? Or want to return your PICC Line Cover?

    Quality is our highest priority. Always has been, always will be. We offer a 14-day return policy with original packaging. Please contact wecare@careandwear.com so we can get started on the return or exchange process. We’d love to hear your feedback too.

  • What if I’m not happy with the fit of my PICC Line Cover?

    We want you to love the look and feel of your new PICC Line Cover, so if it fits anything less than comfortably, let us know! The PICC Line Cover is available in multiple sizes and we’d be happy to discuss helping you get a PICC Line Cover that might fit you better. We are happy to do an exchange within 14 days of purchase.

Product

  • How is the PICC Line Cover antimicrobial?

    Our PICC Line Covers are treated with Sanogiene™. Sanogiene™is an EPA approved antimicrobial composition for treating textiles that provides antimicrobial properties to the PICC Line Cover. Sanogiene™ also enables the PICC Line Covers to be odor-free and have wicking properties.

  • How should I care for my PICC Line Cover?

    Washing your PICC Line Cover is easy! Place the PICC Line Cover in the washing machine in cold water with like colors and run a delicate cycle. Tumble dry low or lay flat to dry. Do not bleach the PICC Line Cover.

  • How do I wear the PICC Line Cover?

    Place the PICC Line Cover over your dressing, the fit should be snug but not too tight. The breathable mesh window should be placed directly over the dressing and line site. You should also remove your PICC Line Cover daily to inspect the PICC line site for infection.

  • What is a PICC Line?

    Learn More about PICC Lines

Size

  • How do I choose the right size?

    We have developed a customized size guide to ensure that you have a PICC Line Cover that is comfortable and protective! Size Guide

  • Sizing & Instructions

    Have a friend measure the circumference of your bicep.
    Compare the measurement to the chart below to find out which size is right for you Size Guide
  • What do I do if my size is between the two measurements?

    We recommend that you size down.

Returns

  • Not happy with your PICC Line Cover size or color? Or want to return your PICC Line Cover?

    Quality is our highest priority. Always has been, always will be. We offer a 14-day return policy with original packaging. Please contact wecare@careandwear.com so we can get started on the return or exchange process. We’d love to hear your feedback too.

  • What if I’m not happy with the fit of my PICC Line Cover?

    We want you to love the look and feel of your new PICC Line Cover, so if it fits anything less than comfortably, let us know! The PICC Line Cover is available in multiple sizes and we’d be happy to discuss helping you get a PICC Line Cover that might fit you better. We are happy to do an exchange within 14 days of purchase.

Insurance, Payment & Gifts

  • Do you accept insurance as payment for my PICC Line Cover?

    We don’t interact with insurance providers directly, but you can request a receipt for your use when applying for reimbursement.

  • How do I get an itemized receipt?

    Email us at wecare@careandwear.com to request a receipt.

  • Can I purchase a PICC Line Cover as a gift?

    Yes, of course! If you want to send an item as a gift, please check the box labeled "are there gift items in the order?" on the shipping page of checkout. Then, click the "continue to checkout" button to go to the gift options page. From here, you can select two gift options:

    premium gift service
    Your items (up to 4 per box) will be wrapped in tissue paper and sent in our signature Care+Wear box with a personalized message from you ($5.00 a box). The $5 gift box charge will apply for each shipment sent.
    personal message & gift receipt
    If you want to keep it simple, just add a personal message to the packing slip at no extra charge and include a gift receipt too (we'll remove the prices). Note: You will be able to review or edit your message on the final checkout page.

     

  • Can I buy a PICC Line Cover for a patient in need?

    Absolutely! We have partnered with many of the leading hospitals and are happy to give them a PICC Line Cover on your behalf! Just select the Buy a PICC Line Cover for a Patient in Need option in the checkout flow and we will take care of the rest! Thanks for supporting patients and helping them live a more normal and active life.

  • What is a Care+Wear Gift Card?

    It’s the perfect way to show a loved one that you care! It acts just like a debit card—you choose the amount you would like to give [IS THERE A MAX?] and the recipient can redeem it for merchandise of their choice worth an equal or lesser value. Feel free to email us with any questions at wecare@careandwear.com!

  • How can I redeem my Care+Wear Gift Card?

    Gift cards can be used at careandwear.com. So shop around, select the products you are interested in and use your Gift Card to pay for it! It’s incredibly easy and the Gift Card keeps track of its balance so you can come back and use any remaining balance!

  • Do you sell bulk / corporate gift cards as well?

    To purchase multiple Care+Wear gift cards (greater than 10), send an email to wecare@careandwear.com and we’ll help you out!

  • Can I return a gift card?

    Our gift cards are non-refundable. If you want to return a purchase from a gift card, we will credit the funds back to your gift card.

HAVE ANY QUESTIONS OR COMMENTS ABOUT CARE+WEAR?

Please feel free to reach us anytime at wecare@careandwear.com. We’d love to hear from you!