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Frequently Asked Questions

Product and Care

We want to make sure you find the perfect size. In order to help you with your choice please refer to our size guides and sizing video.

Our best sellers are hard to keep in stock!  Shoot us an email at wecare@careandwear.com to find out when the products you want will be back

- Follow specific wash instructions included with your garment
- Do not iron
- Wash before use
- Do not bleach

Note: Please contact your doctor immediately if any redness or swelling occurs.

Shipping and Returns

For a full refund: Return you unused, unworn merchandise in 14 days.

For an exchange: Return your unused, unworn merchandise in 30 days.

Simply mail your order or partial order to the address below with your four-digit invoice number.  Please include clear instructions on how to proceed with the return or exchange:Mail what you would like to return to:

Care+Wear25 Broadway, 9th FloorNew York, NY 10004

Note: All patient gowns are final sale and nonreturnable. We do not cover the cost of shipping on returns.

All orders placed Monday through Friday by 11am EST will be shipped the same day. Orders placed after 11am EST on Friday, Saturday, or Sunday will ship on Monday. Orders placed on a national holiday will ship the next business day. Please note that all shipping times are estimated and not guaranteed. You can choose your shipping carrier and rate at checkout, including UPS overnight shipping.

Free shipping on orders over $50.

Note: We do not cover customs charges for international shipments. 

Although it's incredibly rare, if your product happens to come with a defect, send us an email at wecare@careandwear.com with your order number and an image if applicable and we will get it resolved ASAP!

Insurance Reimbursement

Our PICC line covers are reimbursable via FSA/HSA. We do not work with insurance providers directly. You can use your purchase receipt to request reimbursement.

An itemized receipt is mailed to you upon purchase. If for some reason you cannot locate it or need it later, email us at wecare@careandwear.com and we will send it to you.

Payment

We accept Visa, MasterCard, American Express, JCB, Diner's Club, Discovery, Amazon Pay, PayPal and Apple Pay.

Our gift e-card is the perfect way to show a loved one you care! Simply select the dollar amount you would like to gift and the recipient can redeem it for the merchandise of their choice worth up to or equal its value. 

Note: E-gift cards are not refundable.

Wholesale

Email purchaseorders@careandwear.com and a member of our team will get back to you shortly. Visit our Wholesale page for more information under the About Us section.

Other FAQs

Our products can be purchased online at careandwear.com, Amazon, Zappos Adaptive, Live Better With (UK) and Comfort Health (Australia). They are also available in select hospital gift shops.

What will you do with my information? We will only use your information in accordance with our privacy policy found here. You can make changes to your account at anytime by visiting the "Your Account" page. For more information on cookies and how we use them please visit our privacy policy.

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