FAQs

Orders & Sizing

  • What if I forget my account password?

    You can reset your password at anytime by clicking the “forgot your password” link on the customer login page. Upon choosing this option, you will automatically be prompted and we will send you an email with a link to reset it. For security purposes, we cannot give out passwords over the phone or email them to a different email address than the one used to register.

  • Wholesale & Group Orders

    Want to carry Care+Wear in your store or hospital? Email purchaseorders@careandwear.com and a member of the Care+Wear team will get back to you shortly. Visit our Wholesale page for more information.

  • How do I choose my size for one of your products?

    For help choosing the right size, please visit our Size Guide

Shipping

  • When will my order ship?

    All USPS orders placed by 11am EST will be shipped same day and all UPS orders received by 3pm EST will ship out same day. After 3pm EST, all orders will ship the next business day (Mon-Fri). All orders placed on non-business (Sat-Sun) days will ship the following business day. We offer multiple shipping options including free USPS standard shipping. Please note that all USPS shipping times are estimated and not guaranteed. You can choose your shipping carrier and rate at checkout, including UPS overnight shipping. For international shipping, you are responsible for all customs charges.

  • Holiday Shipping

Please refer to your selected shipping carrier for their holiday hours and shipping windows. We cannot guarantee exact shipping times for your order but you can reach out and confirm with the shipping carrier for exact delivery updates.

 

Returns & Exchanges

  • How do I return my order?

    Quality always has and will be our highest priority. We offer a 14-day return policy with original packaging. Please contact wecare@careandwear.com so we can get started on the return or exchange process. We’d love to hear your feedback, too! Please note our patient gowns are final sale and nonreturnable.

  • How do I exchange my order?

    We are happy to exchange your order within 30 days of your purchase. Email wecare@careandwear.com for exchange information.

Payments & Gift Options

  • Do you accept insurance as payment for my PICC Line Cover?

    We don’t interact with insurance providers directly, but you can request a receipt for your use when applying for reimbursement.

  • How do I get an itemized receipt?

    We’ll email you an order confirmation, as well as include a packing list in every order with your items listed.

  • What is a Care+Wear Gift e-Card?

    Our gift e-card is the perfect way to show a loved one that you care! It acts just like a debit card—you choose the amount you would like to give and the recipient can redeem it for merchandise of their choice worth up to or equal value.  Purchase a gift e-card here. Feel free to email us with any questions at wecare@careandwear.com!

  • How can I redeem my Care+Wear Gift e-Card?

    Gift e-cards can be used at careandwear.com. So shop around, select the products you are interested in and use your gift e-card to pay for it! It’s incredibly easy and the gift e-card keeps track of its balance so you can come back and use any remaining balance!

  • How do returns & exchanges work with purchases from a Gift e-Card?

    Our gift e-cards are non-refundable. If you wish to return a purchase redeemed by a gift e-card, we will credit the funds back to your gift e-card for another purchase.

Privacy Statement

  • What will you do with my information?

    We will only use your information in accordance with our privacy policy found here. You can make changes to your account at anytime by visiting the “Your Account” page. For more information on cookies and how we use them please visit our privacy policy here.

STILL HAVE QUESTIONS OR COMMENTS?

Please feel free to reach out to us anytime at wecare@careandwear.com. We’d love to hear from you!

Sizing & Guidelines

PICC Line Covers

  • Instructions

    1. Place the cover over medical dressing. Fit should be snug, mesh window should cover PICC site. The Care+Wear logo should be at the bottom of the cover once placed.

    2. Remove daily to inspect PICC line site.

    3. Wash regularly.

    4. Contact your doctor immediately with any swelling, redness, pain, or fever.

  • Measurements

    Have a friend measure the circumference of your bicep where the PICC line will be or is already inserted.

    Compare your measurement to the chart below. For best fit, use our sizing chart. When in doubt, go smaller - our covers are stretchy.

Chest Access Clothing

  • Instructions

    Please use the below graphic as a guideline for comparing measurements against the size chart provided for all Chest Access Clothing. Please keep in mind that these measurements were taken when laid flat.

  • Dual Chest Access Hoodies


  • Dual Chest Access Women's Shirt

  • Dual Chest Access Kids Tee Shirt

  • Dual Chest Access Polo Shirt

Mobility Gloves

  • Instructions

    Use the below hand graphic as a guide when measuring your hands for our Mobility Gloves.

  • Measurements

    Compare your measurement to the sizing chart below. Please note these measurements are taken from the glove product itself so we suggest leaving a tiny bit of wiggle room since these don't stretch much!

The NICU Onesie

  • Instructions

    Please use the below graphic as a guideline for the Onesie measurements against the size chart provided below. Please keep in mind that these measurements were taken when laid flat.

     

  • Measurements

    Please refer to the below measurements for sizing of the Onesie. The Onesie is a one-size outfit that will accommodate a 3-6 lbs, premature baby.

Patient Gowns

  • Instructions

  • Measurements

    Small Measurements: 23.25 inches across the front chest when laid flat, 23.5 inches across bottom hem sweep, 47.5 inches in length from shoulder to bottom hem.


    Medium Measurements: 24.75 inches across the front chest when laid flat, 25 inches across bottom hem sweep, 47.5 inches in length from shoulder to bottom hem.


    Large Measurements: 26.25 inches across the front chest when laid flat, 26.5 inches across bottom hem sweep, 47.5 inches in length from shoulder to bottom hem.

STILL HAVE QUESTIONS OR COMMENTS?

See our FAQs page here.

Please feel free to reach out to us anytime at wecare@careandwear.com or call 1-800-410-5505.